File a complaint.

Something went wrong – a charge, a statement, a payment, or our service? This form is how you file a complaint with us officially.

Describe as precisely as you can what happened: what it is about, when it happened and what you expect. You can attach evidence such as receipts, statements or screenshots – it helps us settle the case faster.

As soon as you send it, you get an acknowledgement by email with your reference number. Please quote it whenever you refer back to this complaint.