Personal support from Switzerland

Aduno Pay is a Swiss payment solution for SoftPOS, payment terminals and integrated POS payments. Accept Visa, Mastercard, TWINT and many other payment methods. Manage all transactions, payouts and fees transparently in the Aduno Pay portal.

Aduno Pay is designed for businesses of all sizes. From sole proprietors and restaurants to retailers, service providers, multi-location businesses, events and companies with POS integrations.

Aduno Pay is available to businesses, associations, foundations and public institutions in Switzerland. A successful registration and approval are required.

Aduno Pay stands for transparent fees and lets you choose between two models. Transparent: network fees are passed on at cost, plus a fixed service fee of 0.45%. Flat rate: one rate per payment, everything included – 1.3% for credit cards and 0.8% for debit cards from Visa and Mastercard. Hardware, service packages and optional services are charged separately. You can find our latest pricing on our pricing page.

With Aduno Pay you accept Visa, Visa Debit, V PAY, Mastercard, Debit Mastercard, Maestro, American Express, PostFinance Card, TWINT, Apple Pay, Google Pay, Samsung Pay, Lunch-Check, Boncard and Reka. American Express, Lunch-Check, Boncard and Reka are included from the Business package onwards. Additional payment methods are added on a regular basis.

All fees are displayed transparently in the Aduno Pay portal. You can see network fees, the service fee, payouts and settlements in full detail.

Payouts are processed according to your agreed payout schedule. The Aduno Pay portal shows when each transaction is expected to be credited to your bank account.

There is no minimum term. You can cancel your package with one month’s notice.

We would be happy to show you Aduno Pay in person or in an online demo. Contact us to arrange a no-obligation appointment.

Registration only takes a few minutes and is completed entirely online. Once your account has been approved, you can activate your device and start accepting payments immediately.

For SoftPOS, you need a compatible Android device with NFC and an internet connection. If you prefer not to use your own device, you can order a payment terminal directly from Aduno Pay. It arrives fully configured and ready to use.

Yes. Aduno Pay complies with the requirements of the international card schemes and works with certified partners while meeting the latest payment security standards.

You can manage as many devices and locations as you need. New devices can be added at any time.

Enter the amount on your terminal, POS system or in the app. The customer pays contactlessly. For transactions above CHF 80, the customer confirms the payment by entering their PIN on the device. A digital or printed receipt is then available.

Yes. After tapping the card, customers in Switzerland must enter their PIN on the device for transactions above CHF 80.

Yes. Tipping can be enabled or disabled for each device in the portal at any time. You decide whether customers see predefined percentage options or enter a custom amount.

Yes. All tips are displayed in the portal dashboard, giving you a complete overview of the tips collected.

Yes. You can customise the receipt text in accordance with regulatory requirements and upload your company logo.

No. Digital receipts are included as standard. If you require printed receipts, Aduno Pay supports external Sunmi printers and network-enabled Epson receipt printers.

Yes. Aduno Pay integrates with a wide range of POS systems through direct integrations, APIs or Android Intents. We will be happy to help you find the right integration.

Yes. The Aduno Pay portal gives you complete visibility of transactions, fees, refunds and payouts. You will also see when each transaction is expected to be paid out. If you require automatic bank reconciliation, we can support that as well.

Click “Forgot password” on the login screen and follow the instructions. If you no longer have access to your account, our support team will be happy to help.

Our Switzerland-based support team is available by phone and email. You will also find guides, videos and answers to frequently asked questions in our Help Center.

The fastest way to get help is through the Support section in your customer portal. Simply describe your issue and it will be routed to the right team. Of course, you can also contact us by phone or email.

With Aduno Pay, you are never tied to a single device. If you have another Android device, simply install the Aduno Pay app and scan the QR code from your portal. Your new device will be ready to accept payments within seconds. If you are using an Aduno Pay terminal, we will of course arrange a replacement as quickly as possible.